11jili Terms and Conditions — What You Need to Know Before Using the Platform

1. Acceptance of Terms

By creating an account on 11jili, you agree to be bound by these Terms and Conditions in full. These terms apply to all players accessing the platform from the Philippines or any other jurisdiction where online gaming is permitted. If you do not agree with any part of these terms, you must not register or use the platform. 11jili reserves the right to update these terms at any time, and continued use of the platform after any update constitutes acceptance of the revised terms. We recommend checking this page periodically to stay informed of any changes.

2. Eligibility and Account Registration

You must be at least 21 years of age to register and use the 11jili platform. By creating an account, you confirm that you meet this age requirement and that all information you provide during registration is accurate, complete, and up to date. Each player is permitted to hold only one account — duplicate accounts may be suspended without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify us immediately through the channels described on our FAQ page.

3. Deposits, Withdrawals, and Payments

All transactions on 11jili are processed in Philippine pesos (PHP). Deposits may be made via supported local payment channels including GCash and Maya, subject to the minimum and maximum limits displayed at the time of transaction. Withdrawal requests are processed in accordance with the procedures outlined on the Withdrawal page, and players must ensure their payment details are accurate before submitting a request. 11jili does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges. We reserve the right to request identity verification before processing any withdrawal to comply with applicable regulations. Funds deposited for gaming purposes cannot be transferred to third parties.

4. Platform Use and Prohibited Conduct

The 11jili platform is provided for personal entertainment purposes only. You agree not to use the platform for any unlawful purpose, including but not limited to money laundering, fraud, or any activity that violates Philippine law. The use of automated software, bots, scripts, or any other tools to gain an unfair advantage is strictly prohibited and will result in immediate account suspension. You must not attempt to reverse-engineer, copy, or redistribute any part of the platform's software or content. Any attempt to manipulate game outcomes, exploit technical errors, or collude with other players will be treated as a serious breach of these terms. 11jili reserves the right to void any winnings obtained through prohibited conduct and to close the relevant account permanently.

5. Responsible Gaming

11jili is committed to promoting safe and responsible gaming among all Filipino players. We encourage you to set personal deposit and session limits to keep your gaming experience enjoyable and within your means. If you feel that your gaming habits are becoming problematic, westrongly encourage you to visit our Responsible Gaming page for practical guidance and self-assessment tools. Players who wish to take a break from the platform may request a temporary self-exclusion by following the steps outlined in the FAQ. 11jili will never contact you with promotional material if you have opted out of marketing communications. Gaming should always remain a form of entertainment — never a way to recover financial losses or solve personal problems. We take our duty of care seriously and will act on any credible concern raised about a player's wellbeing.

6. Privacy and Data Protection

11jili collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering an account, you consent to the collection, storage, and use of your personal information as described in that policy. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent. All data is stored securely and handled in compliance with applicable Philippine data privacy regulations. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us through the details provided on the FAQ page. 11jili uses industry-standard security measures to protect your account information from unauthorised access.

7. Account Suspension and Termination

11jili reserves the right to suspend or permanently close any account that is found to be in breach of these Terms and Conditions, without prior notice where circumstances require immediate action. Grounds for suspension include, but are not limited to, providing false registration information, engaging in prohibited conduct, attempting to defraud the platform, or failing to comply with identity verification requests. In the event of account closure due to a breach, any pending withdrawal requests may be withheld pending investigation. Players who believe their account has been suspended in error may raise a dispute by following the process described in the FAQ. 11jili will endeavour to resolve all disputes fairly and within a reasonable timeframe. You may also choose to close your own account voluntarily at any time by submitting a written request.

8. Limitation of Liability

11jili provides the platform on an "as is" basis and makes no warranties, express or implied, regarding uninterrupted access, error-free operation, or the fitness of the platform for any particular purpose. To the fullest extent permitted by applicable Philippine law, 11jili shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to loss of winnings due to technical faults, connectivity issues, or force majeure events. We will make reasonable efforts to restore service as quickly as possible in the event of an outage, but we cannot guarantee continuous availability. Nothing in this clause limits our liability for fraud, gross negligence, or any other matter that cannot be excluded by law. Players are responsible for ensuring that their device and internet connection are suitable for accessing the platform.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. If any provision of these terms is found to be invalid or unenforceable under Philippine law, the remaining provisions shall continue in full force and effect. These terms constitute the entire agreement between you and 11jili with respect to your use of the platform and supersede all prior agreements or understandings. The English language version of these terms shall prevail in the event of any inconsistency with a translated version.

10. Changes to These Terms

11jili may revise these Terms and Conditions at any time to reflect changes in platform features, applicable law, or operational requirements. When material changes are made, we will update the effective date shown at the top of this page. Your continued use of the platform following any update constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it regularly so you are always aware of the current rules that apply to your account. If you disagree with any updated terms, you should stop using the platform and may request account closure as described in Section 7 above. For any questions about these terms, please visit our FAQ page for further assistance.