11jili Privacy Policy — How Your Personal Data Is Collected, Used, and Protected

1. Information We Collect

When you register on 11jili, we collect basic personal details including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and pages visited. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We may also collect identity verification documents when required by applicable regulations or when processing withdrawal requests above certain thresholds. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

2. How We Use Your Information

The personal data we collect is used primarily to operate your account, process transactions, and deliver the gaming services you have signed up for on 11jili. We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential and cannot be opted out of while your account remains active. Where you have given explicit consent, we may also send promotional messages about new games, platform features, or special offers relevant to players in the Philippines. Your data is used to comply with our legal obligations under Philippine law, including anti-money laundering requirements and age verification. We analyse aggregated, anonymised usage data to understand how players interact with the platform and to guide product improvements. We do not use your personal data to make automated decisions that have a significant legal or similarly serious effect on you without human review.

3. Sharing of Personal Data

11jili does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors who handle transactions in Philippine pesos, identity verification partners, and cloud infrastructure providers. All such third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose personal information to regulatory authorities or law enforcement agencies when required to do so by Philippine law or a valid legal order. In the event that 11jili undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any material change to how your data is handled. We will never share your data with third-party advertisers for marketing purposes without your explicit prior consent.

4. How We Keep Your Data Secure

We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 11jili platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities in accordance with applicable data privacy regulations. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for our community of Filipino players.

5. How Long Do We Keep Your Data?

11jili retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements applicable to gaming platforms operating in the Philippines. Technical logs such as IP addresses and session data are kept for a shorter period, generally not exceeding twelve months, unless a specific security investigation requires longer retention. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, and we will confirm the expected deletion timeline upon request. You may contact us through the details on our FAQ page if you have specific questions about how long particular categories of your data are held.

6. Your Rights as a Data Subject

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by 11jili. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You may request access to a copy of the personal data we hold about you at any time, and we will respond to such requests within a reasonable timeframe. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You also have the right to request deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Where we process your data based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please visit our FAQ page for the appropriate contact channel.

7. Cookies and Tracking Technologies

11jili uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player in the Philippines. Essential cookies are required for core functions such as keeping you logged in during a session and remembering your language and currency preferences — these cannot be disabled without affecting platform functionality. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where users encounter difficulties, so that we can make targeted improvements. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit your ability to use some features of the platform. We do not use third-party advertising cookies or share cookie data with external marketing networks. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable Philippine privacy regulations and evolving best practices in data protection.

8. Updates to This Privacy Policy

11jili may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine law, or industry best practices in data protection. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via email or an in-platform notice. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Your continued use of the platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and may request account closure as described in our Terms and Conditions. For any questions about this policy or your data rights, please visit our FAQ page where you will find the most up-to-date contact information.